Negotiating for agreed outcomes is a skill that can be learnt. Technical expertise or hard skills, are often what the clients of extension professionals are looking for. However, in modern day extension programs, it is now critical that soft skills, such as being able to effectively negotiate, enable collaboration and […]
Active listening is an important technique, some would say a fundamental skill, that can help extension professionals ensure effective communication.
It is used to make certain they fully understand what their “client” is communicating. It is also important as a tool to help validate what their clients understanding of the matter […]