Small Business Digital Adaptation Program

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Applications are closing

Applications for the Small Business Digital Adaptation Program will close at 23:59  on Wednesday 30 June 2021.

Program overview

This program provides $1200 rebates so small businesses can access a range of digital business tools.

The Victorian Government has partnered with 14 suppliers to help you build or upgrade your website, improve your cash flow, start online marketing, manage your jobs and projects, and keep better track of stock.

Here’s how it works:

  • take free product trials and workshops
  • choose one or more of the digital products
  • purchase your product and start using it
  • apply for the rebate to cover up to 12 months access
  • claim your $1,200.

There are only a limited number of rebates and you will need to pay ongoing costs for the product after the rebate runs out.

Read the information on this page, the program guidelines and frequently asked questions (FAQs) first.

See the Small Business Digital Adaptation Program in languages other than English.


Small Business Digital Adaptation Program Guidelines (PDF 309.63 KB)PDF icon

Small Business Digital Adaptation Program Guidelines | accessible version (DOCX 1548.48 KB)DOCX icon

Applications are open until funds are exhausted or until 11.59pm on 30 June 2021, whichever is earlier.

Businesses will get a link to the application form after validating their ABN for this program using the ABN Checker.

ABN Checker

To check if your ABN is valid for this program, please enter your Australian Business Number (ABN) in the ABN Checker below. If you are unsure what your ABN is, you can use the ABN Lookup tool.

If your ABN is valid for this program, you will get a link to the application form.

What support is available?

Products available through the Small Business Digital Adaptation Program can help sole traders, micro and small businesses improve their cashflow, increase productivity, attract customers, and assist them to tell their story. Eligible businesses can apply for a rebate of $1200 to help pay for access to a new product or upgrade a current product.

Eligible businesses can access free product trials to help them decide on one or more approved products. Businesses can also participate in free training and workshops.

Businesses also can apply for Business recovery and resilience mentoring.

Which products can I choose from?

The Victorian Government is partnering with 14 suppliers for this program. Learn about each supplier and their products by watching a short video.

What are the eligibility requirements for this program?

The Small Business Digital Adaptation Program is for sole trader, micro businesses and small businesses. To be eligible for the program an applicant must:

  • operate a business located in Victoria
  • hold an Australian Business Number (ABN)
  • have held that ABN on 13 September 2019.

Applicants must meet the eligibility criteria and agree to the conditions outlined in the program guidelines.

Applicants also need to attest that they are currently operating their business and intend to adapt their business to a digital operating environment.

Businesses will be ineligible for the program if any information in their application is found to be deliberately false or misleading.

An eligible business, as defined by its ABN, can only receive one purchase rebate of $1,200 to cover 12 months’ access to one or more approved digital product available under this program.

What does the program cover?

Products chosen by eligible businesses must be:

  • a new product not currently used by the business, or
  • an upgrade of an existing product with additional product features providing specific digital adaptation capability (for example, upgrading an existing website to an e-commerce site), or
  • a product available under the program that has been used by the business before (more than 12 months ago) that it would like to resume using.

The Small Business Digital Adaptation Program will not cover the cost of:

  • renewals of existing product or software licences purchased before 15 November 2020, or
  • minor updates to existing products (for example, a software version update), or
  • products that are not available from the supplier list.

Businesses can participate in training and workshops shown in the training calendar on the program page. This page will be displayed on your screen once you have confirmed your ABN is valid for this program using the ABN Checker.

Businesses who have existing products and software purchased outside of this program are also able to attend workshops promoted via the Business Victoria website.

How does the program work?

Read the program guidelines and frequently asked questions (FAQs) then use the ABN Checker to check whether your ABN is valid for this program.  Businesses can trial products and attend workshops before lodging an application. Businesses can attend unlimited workshops and complete multiple digital product trials until 30 June 2021.

Sign up and purchase your preferred digital product/s through one of the partner suppliers. You will be required to provide a supplier receipt or paid supplier invoice as part of your application — see FAQs for more details.

Apply for a rebate of $1,200 to cover 12 months’ access to your product/s.

After six weeks, approved businesses will be asked to complete a survey confirming they are still using the approved product/s.

Businesses will be required to respond to short surveys at six and 12 months to help Business Victoria understand how businesses have benefitted from the program and the product/s.

How do I progress through the program?

This is a purchase rebate program. You must sign up for and purchase an available digital product before you apply.

Complete the online rebate application form. Ensure you answer all questions and provide all the required information, including proof of your purchase.

You will be contacted by email six weeks after eligibility is confirmed to verify you are still using the product/s you purchased.

You will be contacted to participate in an evaluation survey after six and 12 months to help us understand the program impact.

The program only covers access during the first 12 month.

Key program dates

The program will be open from 15 November 2020 to 30 June 2021.

Applications for purchase rebates to cover 12 months’ product access will be open from 1 December 2020 to 11.59pm on 30 June 2021, or until funds are exhausted.

More information

The $1,200 purchase rebate is equal to 12 months’ access to a mid-range digital tool available under this program. Access costs for foreign currency and sales percentage products will vary depending on exchange rates and use.

The Department of Jobs, Precincts and Regions reserves the right to amend these guidelines and application terms at any time.

If you have questions about this program, please refer to the Small Business Digital Adaptation Program frequently asked questions (FAQs).

For further assistance please contact us or call 13 22 15.

Small Business Digital Adaptation Program in languages other than English

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